Customer Guidebook
Dialing Instructions
Off-Campus Calls
Administrative Offices . . . 495 Prefix + {4-digit extention number}
Dormitory Rooms . . . 488 Prefix + {4-digit extention number}
On-Campus Calls . . . {4-digit extention number}
Local Calls . . . 9 + {phone number}
Long Distance Calls . . . * + {PAC} + 9 + 1 + {area code} + {phone number}
International Calls . . . * + {PAC} + 9 + 011 + {country code} + {city code} + {phone number}
Toll-Free Calls . . . 9 + 1 + 800 + {phone number}
(900) Number Calls . . . Not accessible from any ORU phone extension.
U.S. Directory Assistance($.95) . . . * + {PAC} + 9 + 1411
Toll-Free (800) Directory Assistance . . . 9 + 1 + 800 + 555-1212
Operator Assistance
MCI Operator . . . 9 + 0
After several moments you will hear the phrase "MCI" followed by the automated menu.
- Assists with US or International Long Distance Collect Calls.
With calling Card, credit card, or third party billing:
- Assists with US or International LD Calls.
- Connects to US or International Directory Assistance.
International Directory Assistance . . . 9 + 0
- Not directly accessible from any ORU phone extension.
- Must use calling card, credit card, or third party billing.
- Available only through Long Distance Operator.
University Services Operator IOS . . . 9 + 0 + 0
(Independent Operator Services)
With calling card or credit card:
- Assists with US or International LD Calls.
- Assists with US Long Distance Collect Calls.
- Connects to US Directory Assistance.
Outgoing Collect Calls . . . 9 + 0 + {area code} + {phone number}
In the Case of an Emergency
The ORU Department of Public Safety and Security is open 24 hours a day. Sudents can report criminal or suspicious
activity at any hour by calling 495-7750. The department is to be notified of all emergencies - Fire, Ambulance,
or Police. Emergency 911 is answered by qualified personnel at the Tulsa Police Department who will dispatch
emergency services. Students, Faculty, and Staff are to contact the ORU Public Safety and Security Office to coordinate
emergency procedures.
Telephone System
The following five telephone features are available on all residential telephones on the campus system. The Switchhook is where the
handset rests when not in use. To "Switchhook" means to press firmly as far as it will go and then release immediately.
- Last Number Redial = enables the last valid number dialed to be automatically stored. The stored number can then be accessed
for redial.
To program = lift handset and press 189.
- Ring Again = enables the extension user, on encountering a busy signal while calling a campus number, to have the system
monitor the busy extension and alert the user when the busy extension becomes free.
To program = after a busy signal, switchhook, press 11, and hang up. You will hear short bursts of ringing, lift handset, number
is automatically re-dialed.
To cancel = lift handset, press 12, hang up.
- Conference Calling = enables the extension user to include up to 3 people (on or off campus) on a single line.
To program = when user is on an existing call, switchhook, place 2nd call. After 2nd party answers, switchhook, which brings 1st
party into conference.
- Hold = enables an extension user to put a call on hold and retrieve it later.
To program = while on an existing call, switchhook, press # + 4, then lay down receiver.
To retrieve call = switchhook.
- Call Waiting = alerts the extension user when a 2nd incoming call is waiting to be answered. Enables the user to place the first
call on hold, and to retrieve the 2nd call.
To program = On an existing call, when you hear the call waiting signal, switchhook, this places the 1st call on hold and connects the
user to the 2nd call.
To return to first call = switchhook.
Voice Mail Programming Instructions
Voice Mail is an electronic voice messaging system that gives you a fast and dependable way to communicate with people on the ORU campus.
It is as convenient and easy to use as a telephone answering machine, but also allows you to: listen to, record, edit, send, and play back
messages from any touch tone telephone.
Voice mail offers the user "HELP prompts" which tell you which commands to use. To interrupt a prompt, press a key. The system stops the prompt
and responds to your request.
All campus telephone have Voice Mail. When calling a campus telephone, if there is no answer after three rings, you are given the option to call later
or leave a message. Unless there is a loud background noise the recording starts when you begin to speak.
Each campus telephone has a "Voice Mialbox" which contains any messages sent to that extension. The last four digits of the telephone number is
known as the "Mailbox number". Voice Mail provides a message waiting indicator (interrupted dial tone when you pick up the receiver) to notify
you when you have a message in your mailbox. On the Voice Mail system, the # key is used like a period (.) and is required to complete many of the
required tasks.
To Leave or Send a Message.
Voice Mail offers you two ways to leave a message on the voice mailbox of another extension.
- Direct Dialing: You may phone the individual direct and leave a message after the tone.
- Express Messaging: You may send a message directly to the person's voice mailbox without
ringing their extension. To send a message, dial ext. 6300 (on campus) or 495-6300 (off campus). After
entering the mailbox number, press #, leave your message and hang up.
Accessing Your Mailbox
The phrase "log on" is the term used for accessing your voice mailbox. Your voice mailbox number is the
last 4 digits of your phone number. To access your mailbox dial ext. 6100 (on campus) of 495-6100 (off campus).
Enter your mailbox number, followed by #.
Programming Your Voice Mailbox Password
Each Mailbox has a password (any 4 to 6 digit combination) which prevents an unauthorized person from entering the Mailbox and tampering with
messages. The temporary password on all extensions is 77 + the last 4 digits of the phone number. You need to program your password as soon
as your line is connected to prevent tampering. You may change the password as many times as you like. However, do not repeat your most
recent combinations. Voice Mail keeps a record of the last 5 combinations and will not accept them once they have been changed.
To change the password: press 84 and listen for instructions. Enter your new 4 to 6 digit password, followed by #. The new
password must consist of 4 to 6 different numbers, and the numbers cannot be in sequential order. To confirm the change,
re-enter the old-password. If you decide suddenly not to change your password after pressing 84, press # before entering the new
password.
If you attempt to log on three times or more and are unsuccessful, you will be locked out of your Voice Mailbox. You will be instructed to
contact your administrator and will need to call x7770 for assistance resetting your password.
Programming Your Personal Verification
Your Personal Verification is a recording which you make of your name and extension number (optional). It is played by the system when you send
a message from your phone identifying you as the sender. If you do not program a personal verification, Voice Mail will automatically give your
extension number when you send a message.
To program the personal verification: press 829 and listen for instructions. Press 5 to record. After the tone, speak your name and
telephone number (optional). To stop recording, press #.
Programming Your Personal Greeting
Callers to your mailbox may hear one of two greetings - an External Greeting for callers outside the system, or an Internal Greeting for callers
within the system. If you do not program a greeting, Voice Mail will give a system greeting identifying the mailbox number. If your internal
greeting is deleted, the external greeting will be played to all callers.
A suggested greeting is: "Hello, This is (your name). I am unable to come to the telephone right now, but if you leave your name, number, and message
after the tone, I'll return your call as soon as possible."
To program the External and Internal Greetings: Log on, press 82 and listen for instructions. For your External Greeting, press 1. For your
Internal Greeting, press 2. Now press 2 to review present greeting; press 5 to record a new greeting (press # when finshed) or
press 4 to exit.
To delete a greeting: Log on and press 82. Select appropriate greeting (1 for external or 2 for internal). Press 76 to delete.
To program a Temporary Greeting: Log on, press 82, press 3, and listen for instructions.
Playing Your Mailbox Messages
You can play part or all of any message or you may go forward to the next message, or go back to the previous message.
- To play the message just described, press 2.
- To skip backwards 5 seconds, press 1.
- To skip forward 5 seconds, press 3.
- To go back to the previous message, press 4.
- To go forward to the next message, press 6
- To dial the caller of the message, press 9 immediately after the message has played.
- To delete the message, press 76
- To restore a deleted message, (within the current session) go to the deleted message, press 76
- To exit or log off the Voice Mail system, press 83.
Forwarding Messages
Messages can be forwarded to other extensions on campus. You can forward the message exactly as it is, or you can record an introduction to
precede the forwarded message.
- Press 73 during or after the message to be forwarded. You will hear: "Forwarding message (number). Enter a list of mailboxes separated
by number sign (#)."
- Enter the extension number where you want to forward the message.
Press #. If you desire to forward the message to more than one extension, enter the additional extension numbers followed by number sign (#).
Press # again to end the list.
- Press 79 now if you want to forward the message without an introduction.
- Press 5 now to record an introduction to be sent with the forwarded message. Record your message at the tone.
Press # to end the recording. You will hear: "To begin recording, press 5. To end recording press #."
- Press 79 to send your introduction with the message to be forwarded.
