Frequently Asked Questions

Connecting to the Wireless | Email | E-Portfolio | D2L | ZoomSoftware | Miscellaneous

 

Connecting to the Wireless

How fast is ORU's internet connection?
Really fast!  We have a 1GB internet connection and a newly upgraded network infrastructure in the residence halls.

How do I connect using my mobile device/laptop?
If you are a student, you can connect to the wireless using ORU-Student.  If you need additional help, please email studenthelpdesk@oru.edu or call 918-495-6321.
If you are faculty and/or staff, you can connect using ORU-Employee using your Novel username and password.  If you need additional help, please email helpdesk@oru.edu or call 918-495-6315.

Where can I access the wireless network?
We have wireless access points in all the buildings on campus.  Go here (ORU Wireless Maps) to view a map of our wireless coverage.

I'm visiting the university. Will I still be able to access the network?
Yes, you should still be able to access the ORU Student network and go online.

How do I connect to the employee wireless?
You can view some guides on how to configure your computer to work with our wireless here: Windows Vista | Windows 7/8/10


EMAIL

How can I make Office 365 work with my mobile device?
Follow this handy guide: Email With Mobile Device.

How can I configure Outlook to work with Office 365?
This guide will help you: Configuring Outlook for Office 365.

How can I forward Office 365 to my external email?
You can forward your email by using this guide: Forward Mail to an External Account.

How can I migrate contacts to Office 365?
Here's how: Email Migration.

I received an email from IT saying they needed my password for some reason.  Should I give it to them?
NO.  You should never give out your password to anyone unless you know them personally.  ORU IT will not ask users for their passwords.

How do I share my Outlook Calendar with someone else?
Please have a look at this guide: Sharing my Outlook Calendar

Can I view someone else's calendar through Outlook?
Absolutely!  You can view how to do this here.


EPORTFOLIO

How do I log in to my account?
To log in to your ePortfolio account, visit https://eportfolio.oru.edu.  Once you are there, click the "Log-in" button in the left-hand column.

What is my User ID/password?
Your User ID is your Z number, while your password is the same password you use to log in to your Novell account, access your virtual machines, and sign into your ORU mail account.

What if I forgot my username/password?
Click here for instructions.  Email ceasterling@oru.edu for further help.

What are the differences between D2L, Vision and ePortfolio?
D2L is for daily assignments and retrieving content from each class. Vision is for transcripts, financial aid, add/drop classes, etc. ePortfolio is for submitting artifacts to classes, such as final papers.

Where can I go for additional help?
Here is a list of resources you can call upon:
Email: eportfolio@oru.edu
Help Line: 918.495.7356
You can also visit the 2nd Floor (GC) Academic Computing Lab (8 a.m. - 10:30 p.m. most days), or consult your APA or ADD.


D2L

How do I log in to my account?
The login page for D2L is located at https://d2l.oru.edu.

What is my username/password?
Your username is your Z number, while your password is the same password you use to log in to your Novell account, to log in to the virtual machines, and to log in to your ORU mail account.

What if I forgot my username/password?
If you've forgotten your password, go to the this link and type in your Z number.

What are the differences between D2L, Vision, and ePortfolio?
D2L is where you go to look at, preform, and upload your homework.  Vision is how you take care of various items such as paying tuition, changing your address, and registering for classes.  ePortfolio is a place to upload your final pieces of work, be graded on them and then be able to show them off to potential interviewers to acquire a job after you finish college.

Where can I go for more help?
For more help, please email d2lhelp@oru.edu.


GAMING

My console will not connect to the wireless network!  What should I do?
If you have a gaming console and you find that certain games do not work, please send an email (using your ORU mail account) that includes your name, room number, and the MAC Address of your console to networkteam@oru.edu.


ZOOM

I don't have an account with Zoom, or I want to get started using Zoom.  What should I do?
Here is a guide you can follow to help you get started: Zoom Setup.

I have an account, but how to I start using Zoom, or how do I create a new session for others to join?
Follow these instructions: Starting a new Zoom Session.

Can I use my Android or iPhone to join/create a Zoom session?
Yes, you can. Click here for a helpful guide.


SOFTWARE

Adobe Reader download. Make sure to uncheck the McAfee Security Scan Plus box.

VMware View download. Version 4.0 is linked.


miscellaneous

How can I request access to Argos, Banner, etc.?
The request forms for faculty can be located here.

I'm having trouble signing electronic forms.  How does it work?
FAQ's for signing electronic forms.

How can I connect to ORU's internal network from Windows 7?
Please see the instructions listed here.

Is there a way to connect to my VDI from home?
Yes, there is.  Just follow this helpful guide.

Can I connect to Air Media from my smartphone?
Of course!  Use this tutorial to help you.

Is there any way I can get Microsoft Word/Excel/Powerpoint for free while I'm a student?
Yes!  We are proud to give you access to Office 365 for free while you are a student here at ORU.  Follow this guide to learn how you can acquire it.