Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL JULY 1, 2019.
- Full Time
To support recruitment and retention efforts by assisting current and prospective undergraduate students and their parents as well as online learners and graduate students to understand their financial aid and student accounts and the process of completing registration.
- Counsels with current and prospective students and their parents via phone, email and in person regarding financial aid application processes, federal verification regulations, packaging of aid and disbursement policies and procedures as well as account balances, refunds and payment plan options, using a detailed working knowledge of federal requirements (e.g. FERPA, Veterans Programs, International Student Guidelines, Department of Education Policies)and institutional policies (e.g. Housing, Student Development, Registrar's Office, Career Services Admissions, Financial Aid, Student Accounts, Distance Learning, etc).
- Makes proactive contacts with students and their parents concerning issues related to registration for matriculation as well as continued attendance at the University. Discusses academic progress and how it relates to financial aid. Links students to services provided by Student Resources, Dean of Men/Women, Spiritual Formation and Student Success and Retention. Follows up to see if students have followed through.
- Updates student records including detailed records of calls to students. Regularly communicates with other Financial Aid staff as well as Student Accounts regarding common issues and questions. Reviews print and web-based communication to students and parents (Frequently Asked Questions, Guide to Admissions and Financial Aid, Registration Handbook), attends regular meetings and training sessions. Composes correspondence to students that is supportive in tone and professional in terms of content.
- Handles phone inquiries and in-person visits to those offices through a one-stop approach. Responds to all communications from students (phone, email, other) in a timely manner. Ensures information given is accurate with regard to processes and procedures falling within federal and institutional guidelines. Works with students and their parents to not only answer their questions but the rationale behind financial aid awarding, and to connect them with the right information and persons they need to resolve their situations and learn so that their process will be more smooth the next time they attempt it.
- Maintains proficiency in knowledge of institutional, state and federally funded aid programs as well as federal, state and institutional policies which impact students. Must be able to research private scholarships and other various items relating to financial aid. Demonstrates the ability to effectively communicate that knowledge to the customer.
- Possesses strong conflict resolution skills and displays a continuous positive attitude when interacting with students and parents. Understands and conveys the value of ORU in order to assure students and parents that higher education at this Spirit empowered university is worth the investment. Builds rapport with students and parents in order to establish relationship and trust.
- Monitors and responds to Financial Aid department emails and voicemail appropriately.
- Participates in the success of calling campaigns, data entry, scholarship events, training sessions and other duties as assigned from the Customer Service Manager and/or Director of Financial Aid
EDUCATION: Requires a High School diploma or GED. Bachelors degree is preferred.
- Requires five years of customer service experience on the phone and/or in person. Preferred working knowledge of financial aid in a school or college setting. Preferred bilingual English/Spanish speaking and writing. Must be able to communicate professionally, both verbally and in writing, and have excellent interpersonal communication, spelling, grammar, and reading skills. Must possess the ability to listen and diagnose problems as well as convey information succinctly and professionally, also providing the logical reasoning that supports such information. Must be detail orientated, and have excellent data entry and mathematical skills.
- Must be computer literate with accurate keyboarding skills. Must be willing to learn the Banner student system used in the daily processing of student information. Familiarity with Microsoft Excel and Word applications preferred.
- The ability to work as a team toward accomplishing the goals and objectives of the group is essential. Must have an understanding of the ORU mission and an intricate desire to see students succeed. Possession of a can-do spirit and the ability to work with students and their parents to assist them in understanding certain processes, motivating them toward positive actions to maximize the potential benefit of educational costs incurred is needed. Must be able to gain an understanding of the roles of various University departments and develop a keen sense of who can best provide answers or resolutions to various student inquiries and challenges.
- Must maintain a high level of confidentiality of information.
- Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its procedures.
Benefits & Perks
Great Company Culture. Enjoy a Christian atmosphere.
Make No Little Plans Here. Everything you do makes a difference.
Great Team Members. People you'll enjoy being around.
Improve Your Health. Free access to the on-campus aerobic center.
Stay Sharp. Access to the ORU library and discounted tuition for yourself and dependents.
Rest and Relaxation. 10 days of paid vacation, 5 sick days and 10 days of paid holidays.
Fair Compensation. Based on your skills and experience.
Benefits. Medical, Dental, Vision, Life Insurance, matched retirement savings and tuition for yourself and dependents.
PHYSICAL & ENVIRONMENTAL DEMANDS will include but not be limited to: sitting, standing, bending, stooping, walking, crouching, manual dexterity for operation of office machines/computer equipment, and twisting of upper body. Must have the ability to hear clearly and distinctly for effective communication. Vision to include: near, far, visual accommodation, color and depth perception. There will be occasional exposure to paper dust/mites, and electrical hazards associated with computer equipment. Occasional lifting up to 25 lbs. of files &/or office supplies.
HOURS OF WORK & ATTENDANCE: Regularly scheduled office hours are Monday through Friday from 8:00am through 5:00pm. Occasional additional hours may be required to include evening and weekends as a result of special university related events or in order to meet prescribed deadlines, especially preceding and during periods of registration.
Oral Roberts University employs, advances, admits, and treats in its employment and educational programs all persons without regard to race, color, national origin, sex, age, disability, status as a veteran or genetic information.
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