Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FEBRUARY 1, 2019.
- Full Time
The Graduate Communications Manager is responsible for the development, implementation and execution of graduate communications efforts and recruitment of Graduate Education students to meet University goals of enrollment.
- Serves as primary author and editor of communication campaigns for all new graduate students pertaining to recruitment efforts including search and prospect communication flows. Supplies content and determines the strategic timing of messaging as approved by the Director of Enrollment. Incorporates calls to action and compelling messaging into content including e-mails, e-newsletters, web pages, letters, brochures, postcards, booklets, etc. Proofreads copy and art for projects for final sign off by Director of Enrollment. Analyzes success of individual campaigns, yield rates on calls to action and refines messaging as needed to achieve optimum results.
- Serves as the primary recruiter and Enrollment Counselor for Graduate Education and is the key liaison with the Graduate College of Education within the university and other outside entities to develop and maintain relationships with the dean, chair, other faculty members and secretaries as it pertains to the position. Stays involved with current events within graduate admissions and academic departments, as well as features and benefits of academic programs and communicates relevant information to team members for the purposes of graduate recruitment. Acting as the primary counselor, the Graduate Communications Manager is responsible for all incoming and outgoing calls, e-mails and texts for Graduate Education. Provides counsel for prospective students regarding academic programs of study, program requirements and scholarship programs. Conducts an investigation into complaints or disputes on behalf of the university management and/or prospective students.
- Assists with the responsibility of quality control and customer service issues related to any work performed including work done by mailroom or student workers working in the Welcome Center relating to graduate letters or graduate recruitment efforts. This includes ensuring standards are in place for tasks and functions such as the timing of graduate e-communication and mailing pieces, staying in regular contact with all graduate populations and providing a quality communication experience for all graduate populations. The Graduate Communications Manager also works proactively to resolve any issue inside or outside of the department that impacts good customer service with prospective students.
- Assists the Senior Communications Manager, Associate Director of Recruitment and
- Director of Enrollment with the development and implementation of the annual recruitment and communications lifecycle including Travel Season; Application/Admission Push; Enrollment and Financial Aid Awarding; Registration and Matriculation Activities to also include relevant communication changes throughout.
- Responsible to manage and strategize current and potential markets for ways to develop and reach prospective graduate students. Develops, rates and pioneers contacts (including schools, ministries, churches, etc.) in the relevant region of the country both at the domestic and international levels whereby contact is made with respective organizations. Acquires internal data related to the geographic territory for the purpose of determining the type of follow-up required to effectively move potential students through the admissions funnel. Independently researches and gathers information from various resources with regard to where certain events are being held in order that the university might have a presence. Gathers previous years' data to assess which methods worked best, which trends are better and which functions produced the most results.
- Accountable for maintaining a relationship with Graduate Education program students in relevant regions for the purpose of matriculation. To include, informing applicants of acceptance, communicating relevant information with them and leading them along the admissions process via phone, email, letter and campus visits all while meeting or exceeding program goals set forth by the Director of Enrollment.
- Serves as a contributing individual to determine the success of a student's acceptance to the university. Works on behalf of potential students that will enable them to accomplish all aspects of their matriculation into the university. Motivates student to complete their admissions file. Determines issues that may be inhibiting movement through the system and works to resolve the issues. Resolves any unique issues that arise requiring special follow-up.
- Assists the Director of Enrollment with special projects, research or other duties as required.
- Requires a bachelor's degree in a related field, such as Education; Advertising; Public Relations; Convergence Journalism; Communication; Digital Media; English; Journalism, etc.
- Must have a valid Oklahoma driver's license with excellent driving record in order to drive a rented or company vehicle for the purpose of admission recruitment trips.
- Requires two years of experience as a content developer, strategist or writer with outstanding editing skills. Experience in writing for the web, email campaigns and print is essential.
- Experience using email marketing platforms such as Pardot, Fire Engine Red, Mailchimp or
- Constant Contact is strongly desired. Experience using a CRM is desirable. An ability to juggle multiple projects, meet tight deadlines and write in an oftentimes-distracting office atmosphere with frequent interruptions. Experience in a university setting and/or with graduate aged students is strongly preferred. Experience with ORU and its features and benefits are beneficial.
- The ideal candidate should be an excellent communicator who is naturally able to connect with different audiences and make complex information easy to understand.
Must have the ability to:
- Think strategically and execute a strategy using various messages and communication vehicles to achieve desired results.
- Work within project deadlines and maintain quality.
- Use sound judgment regarding organizational and departmental regulations, procedures, and policies.
- Be able to multi-task in the midst of a fast-paced office environment.
- Maintain a professional demeanor at all times, especially for the purpose of receiving and transmitting information.
- Candidates should be proficient in Microsoft software, to include Word and Excel. Proficiency
- in other software programs would be a plus.
- Provide examples of a variety of written work.
- Maintain a high level of confidentiality of information.
- Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its procedures.
Benefits & Perks
Great Company Culture. Enjoy a Christian atmosphere.
Make No Little Plans Here. Everything you do makes a difference.
Great Team Members. People you'll enjoy being around.
Improve Your Health. Free access to the on-campus aerobic center.
Stay Sharp. Access to the ORU library and discounted tuition for yourself and dependents.
Rest and Relaxation. 10 days of paid vacation, 5 sick days and 10 days of paid holidays.
Fair Compensation. Based on your skills and experience.
Benefits. Medical, Dental, Vision, Life Insurance, matched retirement savings and tuition for yourself and dependents.
PHYSICAL & ENVIRONMENTAL DEMANDS will include but not be limited to sitting, standing, walking, bending, stooping, manual dexterity for use of office machines and equipment and occasional light to heavy lifting (for recruitment trips equipment). Must have the ability to hear clearly and distinctly for effective communication with parents, students, faculty, and staff both in person and through electronic means. Vision to include: near, far, ability to distinguish colors, depth perception, and the ability to bring objects into focus.
Oral Roberts University employs, advances, admits, and treats in its employment and educational programs all persons without regard to race, color, national origin, sex, age, disability, status as a veteran or genetic information.
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