Job Listing

Student Accounts Coordinator - On Campus
Full Time
About Us

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves in our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better! 

Job Description

The Student Accounts Coordinator  - On Campus acts as primary contact for students, parents, university personnel, and other involved parties concerning studentsí accounts.  Verifies , researches, analyzes, and audits  transactions in regards to payments and balances and refunds of studentsí accounts.


This position will:

  • Administer Tuition Management (TMS) payment plan for all students to include analyzing, setting-up and adjusting payment plans to cover all charges to studentsí account.  Provide exemplary customer service to students and bill payers. Approves/verifies adjustments to payment plans with TMS ensuring payments cover the total cost of tuition.
  • Track balances and resolve delays in payments with TMS accounts.  Remain in contact with students, and counsel on delinquent TMS accounts, and options for payment.  
  • To all students and families, and University departmentís provide in-depth guidance and resolve problems related to studentsí account via e-mail, in person, and/or phone.     
  • Counsel & advises students regarding charges and credits to their accounts.
  • Communicate effectively with students regarding university policies, procedures and provide Ďhigh touchí customer service as needed.
  • Assist Director with balance sheet reconciliations between Student Accounts and General Ledger as needed including research to determine corrections needed either on Student Accountsí side or General Ledger side to clear balances.
  • Create billing statements for receipt of funds  and any other special requests after the end of drop/add each semester.


Requires a Bachelorís degree and two years of customer service, accounts receivable, collections, accounting, or billing type of experience.  Must be able to handle problems involving several variables and resolve them efficiently.  Requires the ability to use knowledge of accounting principles, the organization and departmental procedures and policies, and make judgments and decisions on issues.  Must be able to work under stress and effectively handle situations dealing with upset individuals.  Must be able to timely meet deadlines and adjust from one assignment to another without frustration or anxiety.  Must be highly organized and have great attention for detail.  Ability to communicate orally and in writing is essential.  Good mathematical, interpersonal, multitasking skills are essential.  Strong computer skills to include MS Office is required and the ability to learn other computer systems/software.

Benefits & Perks

Great Company Culture. Enjoy a Christian atmosphere.
Make No Little Plans Here. Everything you do makes a difference.
Great Team Members. People you'll enjoy being around.
Improve Your Health. Free access to the on-campus aerobic center.
Stay Sharp. Access to the ORU library and discounted tuition for yourself and dependents.
Rest and Relaxation. 10 days of paid vacation, 5 sick days and 10 days of paid holidays.
Fair Compensation. Based on your skills and experience.
Benefits. Medical, Dental, Vision, Life Insurance, and matched retirement savings.

Physical Demands

PHYSICAL & ENVIRONMENTAL DEMANDS will include but not be limited to:  walking, sitting, crouching, squatting, stooping, twisting of upper body, and manual dexterity for operation of office machines/equipment.  Visual requirements are near, far, depth, color, and visual accommodation to bring objects into sharp focus.


Oral Roberts University is accepting applications through March 31, 2018 .

Oral Roberts University employs, advances, admits, and treats in its employment and educational programs all persons without regard to race, color, national origin, sex, age, disability, status as a veteran or genetic information.