Terms & Conditions
The ORU Eagle Card may be used at a number of locations on campus to make purchases from cardholder accounts. The Electronic Fund Transfer Act protects cardholders in their use of Electronic Fund Transfer services. Described herein are important notices regarding your rights under the Act. Please retain this disclosure for your future reference.
The Eagle Card Center is located in the LRC and is open Monday - Friday, 8:30am - 5:00pm. The office is closed Wednesday and Friday 11:00am - 12:00pm for chapel.
Designated university holidays are not business days. Lost or theft of cards may be reported 24 hours a day, seven days a week at http://www.oru.edu/eaglecard.
Your Eagle Card is the property of Oral Roberts University. It is not transferable to any other cardholder and must be carried with you at all times. It must be returned to the University upon the University's request.
Card Production and Classification
Employee and Student Status
Full-time employee status takes precedence over student status for the purpose of issuing Eagle Cards. Part-time employees who also are enrolled as students have the option of either classification (employee or student).
Number of Cards Allowed
Each cardholder may only have one Eagle Card at a time.
ID photos are the property of the university and may not be given out for any purpose other than administrative university business. Hats and sunglasses are not allowed in Eagle Card photos. Students and employees must meet university guidelines in regard to facial hair, hair color and piercings.
Surname changes must first be made with the Registrar. If the name change has been made at the Registrar but does not yet show on the Eagle Card database, proof of name change will be required. Proof may be marriage license or divorce certificate or an old Eagle Card along with a new driver's license.
First and middle names may be switched before the Eagle Card is printed at the request or the cardholder. Common nicknames are also permitted at the student's request.
Replacement card fees
Your first Eagle Card is free. In the event that your card is lost or stolen, a $20 ($10 for staff and faculty) fee will be assessed payable by cash, check, credit card or Eagle Bucks. Please note you must have a valid and current driver's license , state issued ID, passport, or other form of official identification in order to be issued a new ORU Eagle card.
Eligible Eagle Cards can be traded in for free at any time while you are a current ORU student. Trade-ins are NOT accepted for Eagle Cards that have been damaged outside of normal use. The cost for a non-eligible trade-in/replacement card will be $20. Eligibility will be determined by a staff member of the Eagle Card Office. You must have original card in order to determine eligibility. Please note you must have a valid and current driver's license , state issued ID, passport, or other form of official identification in order to be issued a new ORU Eagle card.
- Name change
- Damaged or demagnetized magnetic strip
- Changing from Undergraduate to Graduate Student
- Cards that are older than two years old
- Cards that are bent, burned or chewed
- Cards that have been run through the washer or dryer
- Cards with holes, markings or stickers on them
- Cards that have been damaged by something other than normal use
Disclosure For Electronic Fund Transfers
The use of the university Eagle Card is subject to all the terms, conditions, rules, and regulations contained in the meal plan portions of the University Residence Hall Contract, the University Off-Campus Meal Plan Contract, and the University Eagle Account Contract.
Balances given by the university Eagle Card readers may not reflect outstanding manually posted account activity.
Telephone Number to be Used in the Event of Unauthorized Transaction, Lost or Stolen
If you believe that your university Eagle Card has been lost or stolen, or if you believe that someone has transferred or may transfer money from your account without your permission, call the Eagle Card Center during office hours at 918.495.7256 or after office hours go to Replace Lost Cards to suspend your card.
Provide the following information when calling:
- Your name, address, and ID number.
- Any information you have which may help in preventing a loss or further losses.
- Your telephone number where we may contact you during normal business hours.
Right to Receive Documentation of Transactions
Point of Sale transactions:
You will receive a receipt upon your request at the time you make a purchase from
any reader operated by a cashier.
You will not receive a receipt from a reader attached to a vending machine or copy reader. If you have questions regarding these transactions, you may call us at 918.495.7256.
Disclosure of Account Information to Third Parties
We will not disclose individual account information to third parties, except information about your account balances and/or activity when:
- It is necessary for completing transactions in your Debit Account at an on-campus point of sale.
- It is necessary to comply with a government subpoena or court order.
- You give us your written permission.
In Case of Errors or Questions About Your Electronic Transfers
If you believe your statement or receipt is incorrect or if you need more information about the transaction listed, please contact the Eagle Card Center. The Eagle Card Center must be contacted no later than thirty (30) days from the date of the statement/receipt on which the transaction first appeared.
Please provide in writing:
- Your name and ID number.
- A description of the error or the transaction in question.
- The dollar amount of the suspected error
- Your telephone number where we may contact you during normal business hours.
Charges for Transactions or Right to Make Transactions
The university does not charge for the use of the Eagle Card. The university reserves the right to charge a fee (currently $20.00 for students, $10.00 for staff and faculty) for the replacement of a lost or stolen card.
Description of Bucks
Bucks attached to certain board plans for use at any Sodexo Services location, including Chick-fil-A, The Deli, Freshens Smoothie LRC, Freshens Smoothie, Green Cuisine, Hava Java, Subway and Mama Deluca's at CityPlex Towers, Moe's Southwest Grill, concession stands and cafeteria.
Bucks purchased at the Student Accounts Office for the purchase of textbooks and supplies. Follett Bucks may be used at ORU Bookstore only.
Bucks purchased at the Eagle Card Center. Eagle Bucks may be used at any Sodexo Service location, ORU Bookstore, vending machines with readers, Copy Services, Campus Post Office, Student Health Services and copy machines and select off campus restaurants.
Types of Available Transactions
The following services are currently available from university Eagle Card readers using your Eagle Card. Additional services may be added at the discretion of the University:
- Purchases at any Sodexo Services location
- Purchases at any card reader attached to vending machines and copy machines
- Purchases at the Campus Bookstore
- Copy Services
- Campus Post Office
- ORU Student Health Services
- Approved off-campus dining locations
Refunds and Inactive Accounts
University Card Services reserves the right to close any debit account that has been inactive for a period of twelve (12) months. Any unused funds from Eagle Bucks over $20.00 will be refunded to non-returning or graduating students upon their petition. ORU reserves the right to apply any pending Eagle Card refund to an existing debt incurred elsewhere in the university by the customer. There are no refunds on the university's meal plan.
ORU dining is managed by Sodexo Services. Your Student ID is your passport to utilizing your personalized meal plan under the Eagle Card System. Each swipe of your ID card activates your account in the Eagle Card System. A maximum limit of one swipe per meal is allowed. When your limit is reached, no more meals may be "charged" for the week. "Sick tray meals" are available to be brought to you with the approval of the RA on duty. This must be approved in advance through the Student Development Office and the Dining Service Manager. For more information regarding these policies, please contact Sodexo Services at 918.495.6349.